We offer a one-year warranty on all our products. (Proof of purchase required) The warranty applies once per item on the initial purchase and covers manufacturing defects. These defects may include other zippers and seams. The warranty does not apply to scratches on hardware or damage resulting from use, stains, deformation, improper maintenance and modification of the product. It should be normal wear and tear. We reserve the right to offer the repair or exchange the product. It is recommended not to overload the product to maximize longevity and guarantee the effectiveness of the hardware. In the event of a defect upon receipt of the product, the complaint must be made to the email address MEHAH reserves the right to refuse to apply the guarantee if the reason is deemed not applicable.In case of out of stock of the product to be exchanged, we can offer you another item of the same value. Please read our warranty policy.